Contact us

From time to time you may need our assistance, either because you can no longer travel or because you have helpful feedback that will help us continue to make rail easy.

Amends & Refunds

Click here to change your ticket or to request a refund.

Email us

Email us with your issue or request at

Call us

If you need to speak with someone in person about your issue please call +44 (0) 3330 34 11 08

Delay repay

Unfortunately, at present, we cannot provide delay repay for train tickets. If your train was late and you believe you are owed compensation, please contact the train operating company you travelled with. Your confirmation email should tell you which train company you travelled with.