Cookies & Privacy Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Essential cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Analytics cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Quno Ltd Privacy Policy

Your privacy is important to us. This Privacy Policy sets out the procedures Quno Ltd has in place in relation to the collection, use and disclosure of information you may provide, or we may collect via the Booking Service.

Our Contact details

  • Name: Data Privacy Team
  • Email:
  • The type of personal information we collect

    We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics (for example, name and contact details)
  • Journey start and end train stations
  • Payment card data – You provide this information directly to our Payment Service Provider: Braintree Payments.
  • How we get the personal information and why we have it

    Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To plan your train journey
  • Allow you to purchase tickets
  • Send you confirmation of your payment.
  • To communicate with you about your journey and to provide customer service assistance.
  • We may share this information with suppliers needed to provide the booking service, after-sales, and customer support. Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is:We have a contractual obligation.

    How we store your personal information

    Your information is securely stored. We keep Personal Identifiers and details of your train journey for 7 years. We will then dispose your information by securely erasing it from our systems.

    Your data protection rights

    Under data protection law, you have rights including:

      Your right of access - You have the right to ask us for copies of your personal information.
      Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
      Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
      Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
      Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
      You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

    How to complain

    If you have any concerns about our use of your personal information, you can make a complaint to us at

    You can also complain to the ICO if you are unhappy with how we have used your data.

      The ICO’s address:
      Information Commissioner’s Office
      Wycliffe House
      Water Lane
      SK9 5AF