Terms & Conditions
The Quno ticket booking service (the Booking Service) is offered as a service to you, the customer, by us, Quno Limited. Whenever we say we or our, we are referring to Quno Limited and whenever we say you or your we are referring to a customer.
Quno provides an impartial and independent Booking Service for you to plan journeys and buy train tickets in Great Britain.
Our Booking Service offers an impartial service selling tickets representing the Train Operating Companies of Great Britain. The Booking Service is designed to provide you with travel information to assist you in determining the availability of travel-related services and to make travel reservations or other travel-related purchases.
Purchase of Train Tickets
Train Operating Companies
We are only responsible for the provision of the Booking Service not the train services that you may purchase through the Booking Service. The train operating companies with whom you book tickets through this Booking Service are responsible to you in respect of the provision of the train journey you have booked. All bookings made through the Booking Service are subject to the applicable terms and conditions of the underlying rail operator and any specific restrictions imposed by the relevant train operating companies. Terms and conditions may vary by ticket type.
We are not responsible for any delays, cancellations, or other disruptions to train services and we do not set any of the terms and conditions, including eligibility for refunds, of the various ticket types.
Your use of the Booking Service
You confirm that you are at least 16 years old and have authority to use the payment method or billing account details you provide for the purpose of settling any payments due for any purchase made through the Booking Service or that you owe to us. If you are 16 or 17 years old then you will need your parent or guardian’s permission.
You promise that all information supplied by you in using the Booking Service is accurate and that you will not make any speculative, false or fraudulent reservation. You further promise that you will only use the travel services reservations facilities of the Booking Service to make reservations or purchases for yourself or for another person on whose behalf you are legally entitled to act.
By default, this Booking Service provides details of trains and fares which represent the fastest published journey times on the date and at the times selected. In some cases, there may be cheaper fares available on other operators' routes or at off-peak times, in which case we provide a link to search for these. We quote prices for and are able to sell the vast majority of point-to-point train tickets. We shall not be obliged to sell tickets to or reserve a seat for a person who we have reason to believe may be intending to use it, or the proposed method of payment, in an improper manner.
You acknowledge that you will be financially responsible for any bookings which are made through the Booking Service using your account details and for all reasonable and foreseeable losses which we suffer as a result of your breach of these terms or your negligence when using the Booking Service (including where you deliberately or negligently let others use your account).
Fees and Charges
You will be responsible for all charges as a result of your use of this Booking Service. There may be certain fees and charges payable on top of the ticket price in respect of purchases made via the Booking Service. If applicable, these will be identified during the booking process. Some of these fees are levied by the relevant train operating company which requires us to pass them on to you.
Issue of Tickets
Some tickets have limited availability. Although we check availability before quoting the fares, we cannot guarantee the availability of such tickets until you confirm the details of your journey immediately prior to payment. However, we do not charge your credit card until your order has been processed. We take all reasonable measures to ensure that the times and fares quoted on our Booking Service are correct. However, despite our efforts, we cannot guarantee that all of the information on our Booking Service (including times and fares) is correct, as our source data is provided from third-party data providers and/or train operating companies. If we become aware of an error, we will take reasonable measures to rectify it. If you have purchased tickets which are subject to an error, we will refund the amount charged to you in full.
When we or the train operating company or the booking system that you are using have confirmed your booking by email to your registered email address, we will fulfil your tickets to you using the fulfilment method you selected when you made your booking. Although we endeavour to have tickets delivered in accordance with timescales supplied by our delivery agents, we cannot be responsible for any guaranteed delivery times.
If you selected to have your tickets sent to you by post, please check your tickets when you receive them. If you believe that the tickets that we have sent you do not meet the information you provided at the time of booking through our Booking Service, please contact us immediately.
You must ensure that you are in possession of the tickets booked before you board the train. If you cannot produce a valid ticket for the class of accommodation and service that you are using, you will have to pay the appropriate fare on the train and a penalty fare may also be payable. We, the train operating company and the ticket inspector reserve the right to refuse to accept your ticket to the extent that it is unsatisfactorily displayed or to the extent that we or they have reason to suspect that a fraudulent use of confirmation, transfer to a different person, or other abuse or reproductions, copies or counterfeits of any ticket are in circulation.
Compensation and Refunds for Delayed or Cancelled Journeys
If the service on which you have booked to travel is cancelled or severely disrupted, you may be entitled to compensation or a refund. If the train operating company allows us to issue this refund on their behalf, then we shall do so. If not, we will provide you with the contact details of the relevant train operating company and you will need to make a claim directly with the train operating company concerned.
OUR BOOKING SERVICE IS PROVIDED ON AN ‘AS IS’ BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE BOOKING SERVICE. WE DO NOT WARRANT THAT YOUR USE OF THE BOOKING SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT IT IS FREE OF VIRUSES. USE OF THE BOOKING SERVICE IS AT YOUR SOLE RISK.
Please note that we are not responsible for any loss or damage which you suffer in relation to the provision of transport services under tickets purchased through the Booking Service (including any delays, cancellation or disruption to train services). Any terms and conditions imposed by the relevant train operating company will apply to any transport services provided to you in accordance with tickets booked through the Booking Service, and you should read such terms and conditions carefully.
If we fail to deliver any tickets to you for any reason within our control within a reasonable time prior to your departure time, any reimbursement made by us of the costs of a replacement ticket or an alternative journey by train shall be no more than the cost of the nearest equivalent ticket purchased on the train or at the station.
We will be liable for any reasonable and foreseeable direct costs you incur which are caused as a result of our negligence or a breach of these terms up to a limit of the value of the relevant ticket(s) purchased by you, provided such costs could not have been reduced or avoided by you taking reasonable steps.
We are not responsible for losses that result from, but are not directly caused by, any breach of these terms and conditions, or that are not reasonable or foreseeable by you and us (such as loss of profits or opportunity) even if we are made aware of the possibility of such losses. Our liability shall not, in any event, include losses related to any business of yours, such as lost data, lost profits or business interruption. We will in no circumstances pay or be responsible for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, or consequential loss arising out of or in any way connected with the use of this Booking Service or with the delay or inability to use this Booking Service, or for any information, products, and services obtained through this Booking Service, or otherwise arising out of the use of this Booking Service.
We cannot accept any liability for any reliance placed by you on any statement or representation on this Booking Service, whether made by us or a third-party, except to the extent a statement or representation on this Booking Service is made negligently by us.
Nothing in these terms limits our liability for death or personal injury directly caused by us.
All third-party suppliers of products, services or content through which we link to from this Booking Service are independent entities and we are not responsible or liable for any wrongful act or omission on their part or for any of the content of their websites, including but not limited to, any product liability claims.
We may change these terms from time to time. However, any changes will not affect existing terms accepted by you when making a reservation or purchase through this Booking Service.
These terms are intended by us to set out the whole agreement between us and you and any prior communications between us are not included in this agreement. We recommend that you read them carefully to protect your own interests.
If any of these terms are found to be invalid by a court then the remainder of these terms shall continue to apply to the extent that they still make sense without the unenforceable term(s).
You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these terms or your use of this Booking Service.
Neither you nor we intend any third party to be able to enforce any of these terms pursuant to the Contracts (Rights of Third Parties) Act 1999.
English law applies to these terms and conditions and any dispute between us regarding the Booking Service will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.
If you have any questions you can contact us.